Frequently Asked Questions


What measures have been put in place?
As you enter the Centre directional arrows have been placed on the floor to ensure social distancing when entering and exiting the Centre. Hand sanitiser is available on entry and at various stations throughout the Centre.

Do I need to pre-book? If so how?
Yes all sessions within the Centre must be pre-booked before arrival. This can be complete by calling our reception on 01223 712555.

Do I need to weat a face covering?
A face covering must be worn when inside the Centre, these can however be removed once you are taking part in your activity.

Has anything changed in the Fitness Suite?
All machines have been spaced at least 2 metres apart, with cleaning stations around the fitness suite to use after each machine.

How many people are allowed in the pool?
To maintain social distancing and to keep our customers safe we are currently only allowing the following numbers in each session

Lane Swimming - one person per lane

Public Swimming - Maximum of 10 people in the pool 

Swimming Pool

How big is the pool?
The swimming pool is 18 metres x 7.5 metres with a depth of 0.9 metres to 1.9 metres.  The pool is a traditional rectangular pool and comprises 4 lanes when laned off.

Do you have a sauna/steam room/Jacuzzi?
There are no sauna / steam room/ Jacuzzi facilities at Sawston Sports Centre.

What is the average temperature of the swimming pool?
The pool temperature ranges from 84 - 86 degrees Fahrenheit (29 - 30 degrees Celsius)

Do you have swimming costumes on sale?
There is an extensive range of swimming costumes, trunks, goggles, swimming hats, swim bags, nose clips and pool toys on sale in Reception.  We also stock baby changing mats and disposable aqua nappies.

Do you have you pre-book?
Yes all bookings must be pre-booked, with bookings being non-transferable.


Exercise Classes

Do I need to book in advance for classes?
Yes all classes must be prebooked in advance


Do we have to pay a joining fee?
A joining fee is applicable to all members of the Sports Centre but it is possible to use the facilities as a non-member if preferred.

How much notice do I need to give to cancel my direct debit?
Cancellations of direct debits must be given with 30 days’ notice in writing to the Centre Manager.

Can I freeze or suspend my membership?
We do not offer this facility; however, you can cancel as outlined above and re-join at any time.

Can I choose when my direct debit will come out of the bank?
Direct debits come out around the 10th of each month and unfortunately we are unable to amend this to another date.

Do you offer a corporate membership scheme?
If your employer is part of our corporate membership scheme you may be entitled to membership discounts.  Please enquire at Reception for further information.

Fitness Suite

Do I need to have an induction to use the fitness suite?
The induction is optional for users aged 16+ years. However, if you are new to the gym environment and are not familiar with use of the equipment, then an induction is essential. If you are an experienced gym user, it is not essential to have an induction and you will be asked to complete a form confirming you are competent to use the equipment.

Are there TV’s in the fitness suite?
There are 5 TVs, which can be listened to from any cardio machine

How old do you have to be to use the fitness suite?
The minimum age for fitness suite usage is 14 years, proof of age may be required.

Do you offer Personal Training?
Our experienced and fully qualified Personal Trainers offer affordable personal training suitable for any age or fitness level.

Social Media

Are you on Facebook, Twitter or Instagram?
The Sports Centre has the following social media pages which can be used to keep up to date with news, information and offers.

Facebook page – Sawston Sports Centre

Twitter feed - @SawstonSports

Instagram page - @sawstonsportscentre   

Parking / Access

Do you offer free parking at the Sports Centre?
A free car park is available directly outside the Sports Centre.

How do I get there by bus / train / car?
The Citi 7 bus serves Sawston and the nearest bus stop is 3-4 minutes' walk from the Sports Centre.  The closest railway stations are Great Shelford (2.6 miles) and Whittlesford Parkway (3.5 miles).

The Sports Centre can be reached directly by car, please enter CB22 3BP in to a sat nav and follow signs to the rear of the Sawston Village College site.

Is disabled parking available?
Disabled parking bays are available immediately outside the Sports Centre.

Does the Centre offer disabled access?
The Sports Centre offers wheelchair access and automatic doors to Reception.


Are lockers available? Are they refundable?
Lockers are currently unavailable

Are the staff DBS checked?
All Sports Centre staff working with children have undergone an enhanced DBS check.

Is there WiFi at the Centre?
The Centre does offer free WiFi. Please ask at Reception for access passwords.

Are hairdryers available?
Hairdryers are currently unavailable

Are there showers?
Showers are currently unavailable

I have a complaint / feedback, what should I do?
Please speak to a Duty Manager on shift or contact the Sports Centre Manager on 01223 712555 or mwilson@sawstonvc.org

In the Community

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